Saturday, October 30, 2010
Stuck in The New World, but saved by the BBC
The Bubble Tea House Team is currently researching Bubble Tea menu options in Western USA and Canada. We were scheduled to fly out of Vancouver BC on the 8th of November. However, the third largest on-line travel company had other plans. This past saturday, Vayama decided to cancel our trip with British Airways! No Notice! Nothing! We only found out because of mere luck. As you can imagine, we were really mad, and in short Vayama were doing nothing to help us! They didn't reply to our e-mails, they didn't do anything for us on the phone, once they even ignored our call!
Our frustration was huge, we could do nothing, we couldn't re-book because if we did and they re-instated the flights, Visa wouldn't return our money! And, the longer we waited the more expensive it would be to fly out! Everything seemed gloomy and no silver lining was in sight.
One of our team members had a brilliant idea and we decided to contact Carol Carmen at BBC Radio Cambridgeshire, the consumer show. Lucky for us, she decided to take up our case and called Vayama in the UK, who immediately got in touch with Vayama.com in the USA (who were responsible for our tickets). The next day we had a call from the customer service manager!
The man that just a day before was unreachable was on the phone at 9am. He then solved everything, we got our money back and a coupon that we could use to pay for the extra amount that our same flight would now cost for booking closer to the date. He still managed, however, to say that they never ticketed our trip, which we then, with proof, said to him that they had. So they fixed it, but still thought they were right, and they didn't really do anything else for all the stress we went through, not to mention, that they also just fixed it because of the BBC in Cambridgeshire.
So thank you BBC Radio!!! We are now flying a week earlier, we have been here for three months doing research and we are ready to go back to England and continue our plans. We can't wait to get started!